Shipping policy

Last Updated: February 24, 2025

Thank you for shopping at Paitakulma! This Shipping Policy outlines our shipping procedures, estimated delivery times, and other important details regarding the shipment of your orders.

• Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
• Custom or made-to-order items may require additional processing time.
• You will receive a confirmation email once your order has been shipped.

• Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.
• Standard delivery times vary by destination:
  • Finland: 2-5 business days
  • Europe: 5-10 business days
  • International: 10-20 business days
• Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs processing.

• We offer multiple shipping options, including standard and express shipping.
• Our primary shipping carriers include Finnish Posti, DHL, UPS, and other reliable courier services.
• Tracking information will be provided when available.

• We ship to most international destinations. However, some restrictions may apply depending on local regulations.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Delivery times for international shipments may vary due to customs processing and local postal services.

• Please ensure that your shipping address is correct before completing your order.
• Paitakulma is not responsible for lost or delayed shipments due to incorrect address details.
• If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

• If your package is significantly delayed or lost in transit, please contact us at paitakulma@paitakulma.fi.
• We will work with the shipping carrier to resolve the issue, but we are not responsible for delays caused by carriers or external factors.

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging.
• If any items are missing from your order, notify us as soon as possible, and we will work to resolve the issue.

• For details on returning or exchanging an item, please refer to our Return Policy.
• Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

If you have any questions regarding our Shipping Policy, please contact us:

Paitakulma
Nikis Group Oy
Abrahaminkatu 6, 00180 Helsinki, Finland
Email: paitakulma@paitakulma.fi
Phone: +358-44-291-8436